Legal
Refund and Cancellation Policy
Last updated: August 30, 2026
This Refund and Cancellation Policy explains how billing, cancellation, and refunds work for the paid LINKNOWN Pro plan. It forms part of our Terms of Service.
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1. Merchant of Record
The Pro plan is sold and processed by Paddle.com Market Limited, our authorized reseller and Merchant of Record. Paddle is responsible for processing payments, issuing invoices, collecting any applicable sales tax or VAT, and carrying out refunds on our instruction. Paddle appears as the seller on your card statement.
2. What You Are Billed
Your charge is the Pro plan price plus any tax for your location.
- Plans: the free plan costs nothing; Pro is the only paid plan and has a monthly and an annual price, shown at checkout.
- Interval: you are billed in advance for the whole interval you choose, monthly or annual.
- Currency: Pro is priced in a single currency shown at checkout; your card issuer sets any conversion rate and fee.
- Tax: any sales tax or VAT for your location is calculated and added by Paddle and shown before you confirm.
- Invoices: Paddle issues an invoice or receipt for every charge; you can find them anytime through your dashboard, which opens Paddle's customer portal.
3. The Free Plan
The free plan costs nothing, so there is nothing to cancel or refund. You can stop using it at any time. Deleting your account removes its data as described in the Privacy Policy.
4. Automatic Renewal
Pro renews automatically at the end of each period at the then-current price, so your Pro features keep working without a gap. For annual plans, Paddle sends a renewal reminder by email before the renewal date. For monthly plans, the charge recurs on the same day each month. You can stop renewal at any time by cancelling.
5. How to Cancel
Open the billing section of your dashboard and choose to cancel; this opens Paddle's secure customer portal, where the cancellation is confirmed. What happens next:
- Your plan stays on Pro until the end of the current paid period, and you keep all Pro features until then.
- It does not renew after that, and the account moves to the free plan automatically.
- A cancelled monthly plan is not refunded for the unused part of the current month, except under the 14-day guarantee below.
- Cancelling does not delete your data; to remove data, delete the relevant items or your account. Note that the free plan keeps only one mini site and the last 7 days of analytics.
6. 14-Day Money-Back Guarantee
If you are not happy with Pro, you can ask for a full refund within 14 days of your first Pro payment and we will grant it, no reason needed.
- It applies once per account, to the first Pro subscription only, not to later renewals.
- The 14 days run from the date of the first charge.
- It can be withheld only where the account shows clear abuse in that period, for example a breach of the Acceptable Use section of the Terms.
- On approval, the subscription is cancelled and the full amount, including tax, is refunded.
7. Refunds After the 14-Day Window
Once the 14-day window has passed:
- Monthly plans: the current month is not refunded when you cancel; you simply keep Pro until the end of it. We may still make an exception for a clear billing error.
- Annual plans, with a fault: if you cancel because of a genuine, unresolved problem with the Service, we will consider a pro-rata refund of the remaining whole months, decided case by case.
- Annual plans, no fault: not normally refunded mid-term, but you can cancel to stop the next renewal.
8. Renewal Charges
A renewal payment is generally non-refundable once the new period has started, because Pro is available to you for that period. If a renewal was clearly unintended, for example you meant to cancel and can show it, contact us within 7 days of the charge; we will review it and usually refund it if Pro was not used in the new period.
9. Switching Between Monthly and Annual
You can switch interval at any time from the billing section or by contacting us. Switching from monthly to annual takes effect immediately and Paddle charges the prorated difference. Switching from annual to monthly takes effect at your next renewal, and the difference for the current period is not refunded. Your data and settings are kept across a change.
10. Price Changes
If we change the Pro price, the new price applies only from your next renewal, never mid-period, and we give at least 30 days' notice by email. If you do not want the new price, you can cancel before it takes effect and keep the old price until the end of your current period.
11. Failed Payments
If a renewal payment fails, Paddle automatically retries it over a short grace period (typically up to about two weeks) and emails you to update your card. During this time Pro keeps working. If payment still cannot be taken, the subscription ends and the account moves to the free plan. No data is deleted, and you can resubscribe at any time.
12. Refunds for Downtime or Service Faults
LINKNOWN does not offer automatic service credits or an SLA-backed refund for downtime (see Service Availability in the Terms). However, if the Service was unavailable or materially broken for a sustained period through our fault, tell us: for a monthly plan we will normally credit or refund a fair share of that month, and for an annual plan a sustained unresolved fault is one of the grounds for the pro-rata refund described above.
13. How to Request a Refund
Send a request to ilkay.bora@outlook.com from the address on your account. Include the Paddle invoice or transaction ID from your receipt and, briefly, the reason. We aim to reply within 3 business days and to approve or explain a decision within 10 business days.
14. How Refunds Are Paid
Approved refunds are issued by Paddle to your original payment method. The money usually appears within 5 to 10 business days, depending on your bank. Refunds include any tax that was charged. Currency-conversion differences set by your bank are outside our control.
15. Chargebacks
Please contact us before disputing a charge with your bank; almost every case is faster to resolve directly. A chargeback opened without contacting us first may lead to your account being suspended while Paddle investigates, and to that account no longer being eligible for the 14-day guarantee.
16. Contact
Billing and refund questions can be sent to ilkay.bora@outlook.com. For anything Paddle handled directly, your Paddle receipt also includes a link to Paddle's own support.
This policy is part of our Terms of Service. It does not remove statutory cancellation or refund rights you may have as a consumer, which continue to apply wherever they are stronger.